Troubleshooting

The most common problems and how to fix them.

My server is missing from the dashboard

• Is EmberCore on the server? Without the bot, the server won’t show up.
• Do you have “Manage Server” there (or own it)?
• Did your permissions just change? Sign out of the dashboard and back in so Discord sends the updated list.

A setting isn’t applied

Open “History”. If the change says “Waiting”, EmberCore is still on it – or currently unreachable. You can see the current state at embercore.eu/status.php. If it says “Failed”, the error message usually points to a missing permission.

The bot doesn’t assign roles

Almost always, the target role sits above EmberCore’s role. Drag the EmberCore role higher under Server Settings → Roles and check that Manage Roles is enabled.

The bot doesn’t post in a channel

Check the channel settings: EmberCore needs to see the channel, send messages and embed links there. Channel overrides can take precedence over server permissions.

Signing in fails

Clear the cookies for dash.embercore.eu and try again. Make sure you’re logged in to the right Discord account in your browser. If it still doesn’t work, contact support.