Tickets

Support tickets with a panel, support role and transcripts.

With the ticket module, members open a private channel with one click, where only they and your support team can write. Team members can claim a ticket, and when it’s closed EmberCore can save a transcript of the conversation.

Setting up

1. Switch tickets on under “Modules” and open the settings.
2. Choose the support role, the category for new tickets and the channels for logs and transcripts.
3. Adjust the texts and click “Save”.
4. Click “Publish panel” at the top. EmberCore posts the ticket panel to the chosen channel.

Settings at a glance

• Open tickets per member: stops someone from opening ten tickets at once.
• Ticket channel name: {number} is replaced by the running number, e.g. ticket-0142.
• Support role: members with this role can see and handle every ticket.
• Category, log channel and transcript channel: where new tickets are created and where records end up.
• Texts: the panel’s heading and text, plus the first message in a new ticket.

Open in dashboard